We have gathered a few of the most frequently asked questions and answered them.
Do you do special orders?
A special order is an order which in some way goes outside our current product mix (thus making it special). If you would like to order a special product from a vendor we conduct business with, we are happy to help you. However, as a small family owned and operated business, inventory control is an ever-pressing issue. It is virtually impossible to sell one item of one particular style as it is can not be displayed. As part of the special order process, we ask for a good-faith gesture on your behalf, such as leaving a credit card number or small deposit. This is just a way of assuring us that you truly intend to purchase your special order. Nothing will ever be charged to you prior to receiving your product and notifying you it has arrived. These sales are final, assuming that there are no defects with the special ordered product.
If you would like further explanation of this process, just ask us any time! Thank you for supporting Fleet Feet Hoboken!
What is your return policy?
We accept Returns or Exchanges on Apparel and Accessory purchases within 30 days. All Footwear returns are eligible for Store Credit/Exchange Only. Please test new footwear on a treadmill or other indoor setting. If there is an issue, we will work with you to make the product right (via insole, different lacing, etc) or find a replacement product that will work for you. Sandals, Bob Strollers, Yoga Mats, Underwear, and Sale Items are Final Sale. Special order sales are final, assuming there are no defects with the products.
If you would like further explanation of this policy, ask us any time! Thank you for shopping at Fleet Feet Hoboken!
f you have any additional questions, please contact us and we will get back to you as soon as possible.